Effective date: 14th February 2025
This Cookie Policy explains how FSF Global Trading (ColloFlex) (“we”, “us”, “our”) uses cookies and similar technologies on colloflex.com (the “Site”).
It should be read together with our Privacy Policy and Terms & Conditions.
By continuing to browse the Site, and where required by law by clicking “Accept” on our cookie banner, you agree that we can store and access cookies as described in this Policy.
1. What are cookies?
Cookies are small text files that are stored on your device (computer, tablet or smartphone) when you visit a website. They help the website:
- Recognise your device
- Remember your preferences and actions
- Keep your shopping cart and login session working
- Understand how visitors use the site
- Support advertising and marketing features
Cookies may be:
- First-party cookies – set directly by colloflex.com
- Third-party cookies – set by other domains, such as analytics and advertising providers (e.g. Google, Meta/Facebook)
We also use similar technologies, such as:
- Pixels / tags – small pieces of code that help measure conversions and remarketing
- Local storage – browser-based storage used for certain settings
For simplicity, we refer to all of these as “cookies” in this Policy.
2. Why we use cookies
We use cookies for several purposes:
- Strictly necessary (essential) cookies
- To enable core site features, such as:
- Adding items to your cart
- Logging into your account
- Securing forms and payment processes
- These cookies are required for the Site to function properly and cannot be switched off via our cookie banner.
- To enable core site features, such as:
- Performance & analytics cookies
- To understand how visitors use our Site, so we can improve it.
- These cookies may collect information about:
- Pages visited and time spent
- Links clicked and navigation paths
- General information about your device and browser
- We primarily use Google Analytics and related tools for this purpose.
- Advertising & remarketing cookies
- To show relevant ColloFlex ads on other websites, apps or social media and measure the effectiveness of our campaigns.
- These cookies may track:
- That you visited the Site
- Which pages or products you viewed
- That you completed a purchase or other action
- We may use technologies such as:
- Meta (Facebook) Pixel
- Google Ads tags
- This helps us avoid showing you irrelevant ads and allows us to reach people who are interested in ColloFlex.
- Functional cookies
- To remember choices you make on the Site, such as:
- Preferred language or currency
- Whether you dismissed certain banners or notifications
- To remember choices you make on the Site, such as:
Some cookies may serve more than one of the above purposes.
3. Types of cookies we use
You may encounter the following general categories of cookies:
- Session cookies
- Temporary cookies that exist only while your browser is open.
- They are deleted automatically when you close your browser.
- Often used for cart and login sessions.
- Persistent cookies
- Remain on your device after you close your browser for a set period or until you delete them.
- Used to remember preferences, recognise returning visitors, and support analytics and advertising.
- First-party cookies
- Set by colloflex.com.
- Typically used for site functionality, security and basic analytics.
- Third-party cookies
- Set by other websites or services (e.g. Google, Meta/Facebook, payment providers).
- Used for advanced analytics, ad measurement, remarketing and embedded content.
4. Examples of tools and services that may set cookies
While the exact cookies and expiry times may change over time as we update our tools, we currently use or may use cookies related to:
- Site platform & ecommerce
- WordPress, WooCommerce and related plugins
- Used to:
- Keep your cart contents
- Handle checkout and account logins
- Protect the Site from spam and abuse
- Analytics
- Google Analytics
- Used to:
- Measure site traffic and visitor behaviour
- Understand which pages are popular
- Help us improve navigation and content
- Advertising & remarketing
- Meta (Facebook) Pixel
- Google Ads tags
- Used to:
- Show ColloFlex ads to people who previously visited the Site
- Measure ad performance (e.g. how many people purchased after clicking an ad)
- Build anonymous audiences with similar interests for marketing
For more detailed, technical lists of cookies (names, purposes, expiry dates) you can usually refer to your browser’s developer tools or any cookie consent manager we implement on the Site.
5. Cookies and personal data
Some cookies collect information that may be considered personal data under data protection laws, especially when combined with other data (e.g. IP address, online identifiers, browsing behaviour).
We treat such information in accordance with our Privacy Policy, which explains:
- What data we collect
- How we use and protect it
- Your rights and choices
We do not use cookies to store sensitive information such as full payment card details or passwords.
6. Your choices & how to manage cookies
You have several options to control cookies:
6.1. Browser settings
Most web browsers allow you to:
- View existing cookies on your device
- Delete cookies
- Block some or all cookies from certain sites
- Receive warnings before cookies are stored
Instructions vary by browser, but you can usually find them under:
- “Settings” or “Preferences” → “Privacy & Security” → “Cookies” or “Site data”
Please note:
- Blocking or deleting cookies may affect the functionality of this Site, especially for cart, checkout and login features.
- Strictly necessary cookies are required for the Site to work properly.
6.2. Cookie banner / preference tools
Where legally required (for example, for visitors from the EU / UK), we may display a cookie banner when you first visit the Site.
- You can accept or reject non-essential cookies (e.g. analytics, advertising).
- You may also be able to adjust your preferences at any time via a “Cookie Settings” link or similar, if available on the Site.
6.3. Opting out of third-party tracking
Some third-party providers offer their own opt-out options:
- Google Analytics: You can use the Google Analytics Opt-out Browser Add-on.
- Google Ads / DoubleClick: You can manage ad personalisation via your Google account or Google’s Ad Settings.
- Meta (Facebook) Ads: You can adjust your ad preferences in your Facebook or Instagram account settings.
You can also visit industry opt-out platforms where available in your region (e.g. Your Online Choices, Network Advertising Initiative, Digital Advertising Alliance).
7. Cookies for logged-in customers
If you create an account and log in to colloflex.com, additional cookies may:
- Maintain your login session across pages
- Remember your account settings and previous orders
- Help secure your account against unauthorised access
Logging out of your account will usually clear or disable some of these session cookies.
8. Changes to this Cookie Policy
We may update this Cookie Policy from time to time, for example when we add new tools or change how we use cookies.
When we make changes, we will:
- Update the Effective date at the top; and
- Where appropriate, update our cookie banner or provide additional notice.
Your continued use of the Site after any changes means you accept the updated Cookie Policy.
9. Contact us
If you have any questions about this Cookie Policy or how we use cookies and similar technologies, please contact:
FSF Global Trading (ColloFlex)
Email: support@colloflex.com
WhatsApp / Telegram (messages only): +60 18 2119951
Operational address: Semenyih Integrated Industrial Park, 43500 Semenyih, Selangor, Malaysia